Questions about the Thomann Warranty

Question to Thomann:

Dear Thomann

I have had a few customers asking what the digital piano warranty covers for someone that lives in the UK.

Are they covered for three years? What does the warranty cover? (Repairs? Replacement?) Would any repairs be carried out in the UK? If not, where?

Would the customer have to pay any delivery charges for digital pianos that need to be returned to be repaired or replaced?

Regards, Graham Howard (ukpianos.co.uk)

Reply:

Dear Mr. Howard
 
Thank you for your email.
 
Yes, the digital pianos have warranty for three years. Of course also in the UK! If anything is faulty, we decide, if we have to arrange a pickup or send a technician, or if we have to change the instrument.

If we can't repair the piano in the UK we will deliver a brand new one and at the same time collect the faulty one. ukpianos.co.uk customers won't have to pay any delivery charges!
 
Best regards
 
Thomas Amann, Thomann

Three Year Thomann Warranty

In addition to warranty services prescribed by law, the firm Thomann also provides a three-year guarantee defined by the following regulations:

1. The firm Thomann provides a guarantee for all damages arising during the guarantee period, provided that such damages were caused by a material deficiency or manufacturing error.
 
2. Excluded from the guarantee are:

- products with defects arising from normal usage or from other effects of wear caused by the latter, as well as
- product defects caused by insufficient attention to the technical instructions for use, by the inappropriate use of the article, or due to atypical environmental conditions, operating conditions foreign and inappropriate to the article, excessive implementation of the article, inadequate maintenace or insufficient care;
- product defects caused by the utilisation of accessories, supplementary or replacement parts which are not original components of the article;
- products which have themselves been altered or supplemented as a whole;
- minor deviations from the normal state of the purchased article which are not significant in respect to the value or utility of the article;
In the event the firm Thomann is able to substantiate greater damages caused by delay, the firm reserves the right to raise corresponding legal claims.

3. Product defects which should receive guarantee protection – as determined by the firm Thomann – are to be corrected in the following way: The defective article will either be repaired free of charge as decided by the firm Thomann, or the defective article will be replaced by a fully functional equivalent (in some cases a later version). Products and product parts which have been replaced become the property of the firm Thomann.
 
4. Guarantee claims must be raised within the official guarantee period. For this purpose, the product in question should be returned to the firm Thomann with the original invoice.
 
5. Claims other than those named in these guarantee conditions – concerning the correction or compensation of product defects - are not covered by this guarantee.
 
6. The provision of guarantee services neither prolongs nor renews the guarantee period for the article in question.

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