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Classenti Warranty (Parts and Labour). All Piano Repairs Carried Out In Your Home

Classenti violins, keyboard bags, keyboard covers, keyboard stands, violin bows, and shoulder rests, are warranted to be free from defects in materials and workmanship for 5 years. All parts and labour covered at no cost to you whatsoever.

Classenti digital pianos are warranted to be free from defects in materials and workmanship for 2 or 5 years depending on the model (see below).

Classenti acoustic upright and grand pianos are warranted to be free from defects in materials and workmanship for 15 years.

If at anytime your Classenti product malfunctions as a result of workmanship or faulty materials, will repair or replace it as it deems appropriate in its sole discretion. For digital pianos and upright pianos will send a techinician to your home to carry out any repairs. So you don't have to send your piano anywhere.

If replacement of your Classenti instrument or accessory is deemed appropriate, will replace it with the same model or the latest equivalent model.

The Classenti warranty is extended to the original purchaser only and may not be transferred.

What's covered?

Upright and Grand Pianos (15 years)

Main structure, iron frame, soundboard, pin block, strings, bridges, pedals, and mechanism

Digital Pianos (2 years: CDP1, CDP2, CDP3  |   5 years: CDP3i, GR1i, UD1, DG1)

Main structure (cabinet), electronics (including all circuit boards), key mechanism, pedals, functions, and parts

Violins (5 years)

Main structure, neck, tailpiece, pegs, adjusters, bridge, and chin rest

The Classenti warranty is subject to the following limitations.

The warranty does not cover:

  • Any instrument that has been altered or modified in any way or upon which the serial number has been tampered
  • Damage due to misuse, negligence, accident, or improper operation
  • The subjective issue of tonal characteristics
  • Damage due to extreme temperatures, humidity or central heating
  • Normal wear and tear (i.e. worn parts, broken or worn violin strings, and discolouration)
  • Broken violin strings
  • Broken zips, shoulder straps, and handles on instrument bags/cases are covered for 30 days

Please note: Acoustic pianos must be tuned by UK Pianos or a tuner that has been pre-approved by UK Pianos. Failure to follow this will invalidate the warranty.

The Classenti warranty covers all parts, labour and technical support for a period of 5 years for CDP3i, GR1i, UD1 and DG1, 15 years for acoustic upright and grand pianos and 2 years CDP1, CDP2 and CDP3 digital pianos starting from the date of delivery. You’re also covered by Classenti Ltd. in case of default from us.

Classenti digital pianos shipped to, or residing in the UK, have a 2 or 5 year warranty on all parts, labour, and technical support. A techinician will visit your home to carry out repairs. Pianos that are shipped to, or reside outside the UK are currently covered for parts and technical support for 5 years.

Classenti makes no other express warranty of any kind. All implied warranties, including warranties of merchantability and the fitness for a particular purpose, exceeding the specific provisions of this warranty are hereby disclaimed and excluded from this warranty.

For more information on the Classenti warranty, contact by email:

Questions on the Classenti warranty

Question/ The Classenti's 2 year on site hardware warranty…does that cover parts and labour costs?
I take it the warranty is covered by classenti themselves?

Answer/ The warranty covers all parts and labour. The warranty is from the shop you buy from. It's also backed up by Classenti.
So it's like a double warranty.

Hi Graham,

I'm looking at the Classenti CDP2 – which looks super for the price.

I need some more information:

1. If it breaks down – what are the repair options here in Ireland (I live in County Kerry – halfway between Cork and Limerick)
2. How much does repair / call out cost?
3. Does the 2 year warranty have any non-obvious catches or provisos?



Reply/ Hi Jimmy

In Ireland you are covered for parts for 2 years. There are technicians we can put you in touch with.

A typical repair could cost between £50 and £80 (including call-out).

There are no catches to the Classenti warranty.

Yours pianistically,

Graham Howard

UK Pianos

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