Telephone 020 8367 2080

UK Pianos 60 Day Money Back Guarantee Returns Policy (Change of Mind) – Starts the day you receive your piano gives you a 60 day money back guarantee on all digital pianos, stage pianos (but not keyboards), piano stools, keyboard bags and dust covers. If you've purchased one of these products from us and you're not completely satisfied, you may return it in its original condition (or, when it's a digital piano, ask us to pick it up at our cost) in its original packaging, within 60 days of the date you received your item. You can try it out for up to 60 days – even play it every day – but it must be received back unmarked, in its original packaging. If you wish to return an item under the 60 days change of mind then you must notify us in writing (by email or post).

If you're unable to return it then we can collect it at no cost to you (*there's no charge for collecting a digital piano under the 60 days 'Change of Mind' returns policy – see exceptions below). We'll then process a prompt, full refund of the price you paid for the item(s). Please note: We are unable to accept returns that are not in their original packaging. We also reserve the right to charge a fee if the returned item(s) is marked or damaged. 

Please note: If you've agreed to have your digital piano collected by us, then it's your responsibility to make sure it's packed back securely in the original packaging. Failure to do this may result in damage on its journey back to us. We have the right to charge for any damages if this situation occurs. The 60 day returns guarantee includes all brand new digital pianos, keyboards, piano stools, keyboard bags and dust covers but excludes acoustic pianos, rentals (rent-to-own), any type of finance arrangement including hire purchase, second hand instruments, display models and accessories other than the ones listed above.

*Free collection charge excludes pianos that require a two-person collection such as acoustic pianos, digital grand pianos, large digital pianos, pianos delivered outside mainland UK, or pianos that require moving up or down stairs. Piano stools, keyboard bags and dust covers are accepted back on the 60 day returns policy but are required to be posted back to us. Please call 020 8367 2080 for more information.

See complete terms and conditions.

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