Thomann are the biggest online store in Europe (and the 2nd biggest in the world). They offer a huge selection of musical instruments and can deliver to the UK and most of Europe.
“Thomann Cyberstore Beats Marks And Spencer To Become European Online Retailer Of The Year”
… German firm wins ‘Gold Award’ at the 2011 Global E-Commerce Summit in Barcelona, Spain.
Online musical instrument retailer Thomann Cyberstore was named European Online Retailer Of The Year at the 2011 Global E-Commerce Summit in Barcelona last week.
The German company was given the Gold Award at a ceremony on May the 24th at the Spanish city’s Casa Llotja de Mar venue. The judging panel was made up of a number of experts from the e-commerce and online retailing sectors.
The other websites that missed out on the honours were: Marks & Spencer (UK), Bol.com (Netherlands) and Pixmania (France).
Click here to visit the Thomann Cyberstore website
Customer Reviews And Comments
I’ve decided to buy a Kawai CN-23M digital piano having read
your article and tried it out in store. You recommend Cyberstore Thommen and
I’ve looked on their website and the price is £100 less than UK website stores.
Reading their warranty information they say that the piano is my responsibility
and not theirs, as soon as it leaves their premises. This is worrying and also
the guarantee does not specify that any repairs will be carried out in the
home. It does say that any faults after the first year require the piano to be
sent back to them in Germany. Can you quantify this please, as you say they
have excellent after sales service.
Yours Sincerely, Gordon Jeffery
Reply/ Hi Gordon
Thomann’s after sales service is first class.
They are the leaders in the industry.
The reliability of Kawai is good as well. It
is unlikely a problem would occur.
If a probem does occur then Thomann will certainly
look after you.
You get a 3 year warranty with Thomann. They
will usually sort out the problem in your home,
or arrange for a pick up and drop off of a
You wouldn’t be expected to send a digital piano
back to Germany!
I fully agree with your appraisal of Thomann (I have used them for some guitar stuff)
and Woodbrass (their shop being next to the French National Higher School of Music
and the City of Music, their local staff is top class).
Firstly, than you for continuing to contact me in connection with my propossed purchase. Can I say, i was extremely impressed with your site and your extremely helpfull piano guide. I was certianly open to you assisting me with my purchase and got a real sense of trust.
I guess we just felt that everything out there was more expensive than we believe it should be. Not only that, as we are both fairly visually literate types, we were wanting our cake and wished to eat it.
We decided to ask a friend from my days in the music business, Paul Wishart. As a player and technologist, paul has been on the cutting edge of various music technology initiatives including Q Base, MIX Man etc.
Paul suggested we had a look at Thomann. We had a look at the site and over a 24hr period pretty much convinced ourselves that we had the spec we needed at a price and look we were happy with.
I have to say, after comparing the spec against the branded eletric pianos and the second hand pianos, I believe the Thomann DP 50 BP Set for under £500, was a perfect choice from my daughter. On top of that, coming in black gloss, it is a lovely looking machine.
Their website and the ease in which you can order, track etc was impressive too.
After reading your extremely useful guide, I’ve decided to go for a Kawai CL36 as I needed a compact size. It seems buying it from Thomann Cybestore is the cheapest option but was wondering if you has any experience of buying from them? Do the pianos come with a UK plug? Would I have to cover the cost of shipping if any repairs were required (website seems to suggest I might)?
I’d be grateful for any advice you had.
Reply/ Hi Sophie
I’ve been recommending Thomann for over 3 years
now. From what I’ve seen they offer a good
The pianos come with a European plug. You just
need to get an adaptor from Argos. They cost
about £3 or £4, I think.
If the piano needs a repair under the warranty
then it’s Thomann’s duty to cover all shipping
On your website, you have mentioned that Thomann (Germany) is a good place to buy the piano and that they provide after sales repair (during warranty) at the site within UK.
I had written to them about their after sales service, and they have replied saying that they themselves do not have any setup within UK to repair the piano at site. However, they have contacts in UK who could help us if such warranty repair is required. Further, if we want Thomann to carry out the repair, then they can get the piano shipped back to their base in Germany for carrying out repairs if required. Obviously there will be cost element attached to either of these options I beleive.
Though their price is tempting, I am in dilemma about ordering the piano from Thomann in Germany especially about the delivery and warranty related after sales service within UK.
From your own experience and that of the audience who interact with you, it would be most helpful if you can advice us about the reliability of Thomann’s after sales and delivery services within UK.
Have a good weekend.
Reply/ Hi Meenu
I’ve not hard any negative feedback about after sales
service with Thomann…
They should and would pay for a technician to fix your
piano. If they can’t arrange it (I suppose it might
depend on where you live) then they would pay for
any expenses you incur to have it fixed.
Most piano shops either have a digital piano technician
on-site or know of one that could help you.
I don’t see any of this being an issue.
Thomann Cyberstore offer a really excellent after sales
service. And I’ve seen many customer testimonials to
back this up.
I ordered my digital piano from Thomann, because I had odered a number of items via Thomann before
and the service was excellent – and once again, they proved to provide a thoroughly professional service.
I ordered the Kawai cn33 with bench and headphones, had notice that it had been despatched on Monday
and I had it delivered here in Ireland, on Friday evening.
thanks for your help, I have today bought a Yamaha CLP 330 (set including stool) from
Thomann. We wanted a family piano that would see our children through many years and not
need upgrading. We hope this will fit the bill although due to a house move we have had
to delay delivery and won’t see the instrument for a couple of months.
I would like to say thank you for your helpful insights, your very thorough information
and extraordinary personal touch.
Yours, David Whitehouse
Thank you very much for recommending this website, from which I have purchased my piano. I thought it was a good deal, a piano for £330 and headphones for £11 and no shipping costs! It was only through your considerable help that I was able to make an informed choice and finally make a decision. I am very grateful for all your help.
Kind regards, Diane Gerlowska
I have six music shops within 30 miles of my house. Not one of them offers the quality and support that you guys do.
“Folks are friendly, reply to your e-mail within a day, are knowledgeable”
I truly can endorse Thomann Musicstore in Germany. Be sure to select your native language! Folks are friendly, reply to your e-mail within a day, are knowledgeable and have ample stock. During the process of buying the digital piano, I changed my mind and ordered another type, which was no problem at all.
When phoning Thomann, you can be sure to get somebody who speaks your language (German, English, Dutch and so on) which is a relief since not all musical terms or expressions are known to me in either English or German.
Shipment is standard 8 euros and is done by a local freighter. I mean, if I drive to the next big city in my neighborhood, I’d spend more on gas and probably have to rent a car to haul the pretty big box back home. Due to Christmas time, it took a little bit longer than expected but still very reasonable: something like a week.