Telephone 020 8367 2080

UK Pianos Terms & Conditions

Terms and Conditions For Sale of Goods or Services to Consumers.

All goods and services are sold in accordance with the distance selling regulations 2000.


These terms and conditions regulate the business relationship between you and us. By using our website in any way, or by buying from us, you agree to be bound by them.


No person under the age of 18 years may purchase goods and services.


We are: Music Talents Ltd. trading as UK Pianos. 


Our offices and Showrooms are:

1) 83 Southbury Road



Tel: 020 8367 2080
Fax: 020 8367 2079


60 Day Money Back Guarantee Returns Policy (Change of Mind) – Starts the day you receive your piano gives you a 60 day money back guarantee on all digital pianos, keyboards, piano stools, keyboard bags and dust covers. If you've purchased one of these products from us and you're not completely satisfied, you may return it in its original condition (or, when it's a digital piano, ask us to pick it up at our cost) in its original packaging, within 60 days of the date you received your item. You can try it out for up to 60 days – even play it every day – but it must be received back unmarked, in its original packaging. If you wish to return an item under the 60 days change of mind then you must notify us in writing (by email or post).

If you're unable to return it then we can collect it at no cost to you (*there's no charge for collecting a digital piano under the 60 days 'Change of Mind' returns policy – see exceptions below). We'll then process a prompt, full refund of the price you paid for the item(s). Please note: We are unable to accept returns that are not in their original packaging. We also reserve the right to charge a fee if the returned item(s) is marked or damaged.

Please note: If you've agreed to have your digital piano collected by us, then it's your responsibility to make sure it's packed back securely in the original packaging. Failure to do this may result in damage on its journey back to us. We have the right to charge for any damages if this situation occurs. The 60 day returns guarantee includes all brand new digital pianos, keyboards, piano stools, keyboard bags and dust covers but excludes acoustic pianos, rentals (rent-to-own), any type of finance arrangement including hire purchase, second hand instruments, display models and accessories other than the ones listed above.


*Free collection charge excludes second hand pianos, and pianos that require a two-person collection such as acoustic pianos, digital grand pianos, large digital pianos, pianos delivered outside mainland UK, pianos that require moving up or down stairs, Piano stools, keyboard bags and dust covers are accepted back on the 60 day returns policy but are required to be posted back to us. Please call 020 8367 2080 for more information.


1. Definitions

In this agreement:


"Our Web Site" means the entire computing hardware and software installation that is or supports Our website.


"Goods and Services" means any of the goods and services we offer for sale on our website.


"Content" means information in any form published on our website by us or any third party with our consent.



2. Our Contract With You

2.1 These terms and conditions apply:


2.1.1 so far as the context allows, to you as a visitor to our website; and


2.1.2 in any event to you as a buyer or prospective buyer of our goods and services.


2.2 Goods and services advertised may not be available.


2.3 The contract is made and the order is accepted when either the order has been processed or payment has been received by us, whichever comes first.


2.4 We reserve the right to cancel your order at any time.


2.5 We may change these terms from time to time. The terms that apply to you are those posted here on our website on the day you order goods and services. It may be useful to print a copy now.


2.6 Where we provide a service without specific charge, then it is deemed to be provided free of charge, and not to be associated with any other service for which a charge is made. Accordingly, there is no contractual nor other obligation upon us in respect of any such service.



3. Price and Payment

3.1 The price charged for any service may differ from one country to another. You may not be entitled to the lowest price unless you reside in the qualifying country.


3.2 Prices are inclusive of any applicable value added tax or other sales tax.


3.4 Any details given by us in relation to exchange rates are approximate only and may vary from time to time.


3.5 You will pay all sums due to us under these terms by the means specified without any set-off, deduction or counterclaim.


3.6 Prices are subject to change without notice. If there is a price increase between the time of order and despatch then we reserve the right to cancel the order.


3.7 We accept payment by Visa, Mastercard, Delta, Maestro, Switch, Connect, Electron and Solo. We also accept payment by cheque, postal order or cash.



4. Information You Give Us

4.1 You agree that you have provided, and will continue to provide accurate, up-to-date, and complete information about yourself. We need this information to provide you with the goods and services.


4.2 If you use our website, you are responsible for maintaining the confidentiality of your and password and account and for restricting access to your own computer. You also agree to accept responsibility for all activities that occur under your password or account. If you are under 18, you may use only with involvement of a parent or guardian. reserves the right to terminate accounts, refuse service, edit or remove content, or cancel orders under their sole discretion. 



5. Disclaimers

5.1 We, or our content suppliers may make improvements or changes to our website, the content, prices, or to any of the goods and services, at any time and without advance notice.


5.2 You are advised that content may include technical inaccuracies or typographical errors.


5.3 We give no warranty and make no representation, express or implied, as to:


5.3.1 the adequacy or appropriateness of the goods and services for your purpose;


5.3.2 the truth of any information given on our website;


5.3.3 any implied warranty or condition as to merchantability or fitness of the goods and services for a particular purpose;


5.3.4 compatibility of our website with your equipment software or telecommunications connection;


5.3.5 compliance with any law;


5.3.6 non-infringement of any right.


5.4 Our website contains links to other Internet websites. We have neither power nor control over any such websites. You acknowledge and agree that we shall not be liable in any way for the content of any such linked web site, nor for any loss or damage arising from your use of any such web site.


5.5 We are not liable in any circumstances for special, indirect or consequential damages or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of our website.



6. Content and Intellectual Property Rights

6.1 Title, ownership rights, and intellectual property rights in the content whether provided by us or by any other content provider shall remain the sole property of us and/or the other content provider. We will strongly protect its rights in all countries.


6.2 You may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the content, in whole or in part, except as is expressly permitted in this agreement.


6.3 You may download, print out, or copy the content only for your own personal use, provided that you maintain all copyright and other notices contained in such content. You may not store electronically any significant portion of any content.



7. System Security

7.1 You agree that you will not, and will not allow any other person to, violate or attempt to violate any aspect of the security of the installation.


7.2 You agree that you will in no way modify, reverse engineer, disassemble, decompile, copy, or cause damage or unintended effect to any portion of our website, or any software used on our website, and that you will not permit any other person to do so.


7.3 You understand that any such violation is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.


7.4 Examples of violations are:


7.4.1 accessing data unlawfully or without consent;


7.4.2 attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures;


7.4.3 attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, "flooding", "mail bombing" or "crashing";


7.4.4 forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting;


7.4.5 taking any action in order to obtain services to which you are not entitled.


7.5 You agree to indemnify us against any claim or demand, including reasonable lawyers' fees, made by any third party due to or arising out of:


7.5.1 any violation of system security as set out above;


7.5.2 your use of Our Web Site;


7.5.3 any other breach or violation of this agreement by you;


7.5.4 the infringement by you, or by any other user of the services using your computer, of any intellectual property or other right of any person or entity, or as a result of any threatening, libellous, obscene, harassing or offensive material contained in any of your communications.



8. Indemnity

You agree to indemnify us against any claim or demand, including reasonable lawyers' fees, made by any third party due to or arising in any way out of your use of Our Web Site, or the infringement by you, or by any other person using your computer, of any intellectual property or other right of any person.



9. Contractual Limitation

Where we provide goods or services without specific charge, then it (or they) is deemed to be provided free of charge, and not to be associated with any other service for which a charge is made. Accordingly, there is no contractual nor other obligation upon us in respect of any such goods or services.



10. Severability

If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void, and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.



11. No Waiver

No waiver by us, in exercising any right, power or provision hereunder shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.



12. Dispute Resolution

In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.



13. Governing Law

This Agreement shall be governed by and construed in accordance with the law of England. This agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.



14. Force Majeure

We are not liable for any breach of our obligations resulting from causes beyond our reasonable control including strikes of our own employees.



15. Making a Purchase

Making a purchase could not be easier. Just browse our website, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.


Payments must be made in pounds sterling only and by one of the following payment methods:

  • Major credit/debit cards as listed: Mastercard, Visa, Switch/Maestro, Solo, Visa Delta
  • Cheques made payable to UK Pianos
  • Bank transfers are also accepted. Please contact customer service for details
  • Postal orders
  • Cash

We will process your credit card payment when you place your order. You may send your credit card information via phone, fax, post or over the Internet.


Pricing Errors on the Website

Every effort is made to ensure the accuracy of the prices on the web site but there is always a risk of human error. In the event that there is a pricing error on the website then will not be bound to honour any orders made at that price and any orders received will be deemed as offers to buy and not acceptance of any offer to sell.


We reserve the right to improve, alter or modify designs without prior notification. All sizes are approximate. Colours shown on the site are intended as a guide only.



16. Change of Delivery Address

If you need to change your delivery address then please call us on 020 8367 2080, or send an email to: admin{AT} We will only accept the amendment once we have confirmed by return email.



17. Back Orders

If your item is not in stock at our warehouse or our supplier's warehouse and it is estimated that we will be unable to fulfil your order within 14 days, we will back order for you. You will always be e-mailed with the option to cancel your order if you would rather not wait.


We cannot guarantee that we will be able to supply goods that are out of stock, or guarantee that they will be at the same price as displayed on the web site.



18. Tax Changes

For orders made from the UK 20% VAT is included.

We reserve the right to adjust the VAT element if this changes from 20%.



19. Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.



20. Damaged on Delivery and Missing Goods

All goods should be checked by you on delivery. Any claims for damaged on delivery or missing items cannot be accepted unless notification is received by us within 5 days commencing the day the item was delivered.


If you notice any damage to the box when receiving your item from the couriers, please refuse the delivery or check its contents thoroughly.


In the unlikely event of goods being damaged upon arrival by our couriers, please reject the delivery and inform at your earliest convenience. We will then resolve the problem as soon as possible.


If goods are bought in any of our retail shops (i.e. not on the telephone or on our website) and are found to be faulty then the goods will need to be brought back in person to the branch it was bought from for a refund or exchange (with exception to digital pianos and acoustic pianos). We will not accept the return of any goods if this procedure is not followed.

Damaged on Delivery for Digital Pianos
Any claims for damaged or missing items cannot be accepted unless notification is received by us within 5 working days commencing the day the item is delivered.

On receipt of your piano you should check very carefully around the outside of the box. If you see any damage to the box (even a small mark), or any sign that the box has been opened, then you must sign the delivery driver's sheet as 'box damaged'. Damages are not covered if this procedure is not followed.

If you notice any serious damage to the box when receiving your item from the couriers, please refuse the delivery or check its contents thoroughly.

In the unlikely event of goods being damaged upon arrival by the courier company, please reject the delivery and inform at your earliest convenience. We will then try to resolve the problem as soon as possible.


All products are guaranteed against faulty workmanship. If any item is found to be faulty, contact customer service and we will be happy to correct the faulty part or send a replacement without charge. Upon receipt of goods, please follow carefully the instructions for assembly and advice on how to care for products.

Please note: Acoustic pianos must be tuned by UK Pianos or a tuner that has been pre-approved by UK Pianos. Failure to follow this will invalidate the warranty.

Depravity of the weather: the products sold on this web site are for indoor use. We exclude damage caused (to the product or by the product) following the actions of the weather (wind, rain, snow and sun).



21. Privacy Policy do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used.



22. Cancellations

22.1 Cancellations are only accepted if you comply with the following cancellation procedure and before the order has been dispatched. Carriage charges may apply if you cancel your order after it has been despatched.


22.2 All cancellations must be made in writing. The easiest way is to send an email to


22.3 Special order and custom made items can be cancelled. But in this case, deposits are non refundable. Special order items are generally brand new acoustic pianos or any non stock item or unusual colour/style that has to be specially ordered in. If the item is to be cancelled because of an error by UK Pianos, then deposits will be returned.


Deposits/Full Payment

Full payments are taken at the time of despatch. If you are ordering by telephone then you may leave a 10% deposit if you wish. For shop or telephone orders, balances due will be debited the day of despatch from the original card given for your deposit or when the item comes into stock in our warehouse, whichever comes first (unless otherwise stated).


WEEE compliance – Waste Electrical and Electronic Equipment regulations

For all European transactions, unless shown during the checkout process, our prices include contributions to a producer recycling fund to ensure that waste electrical and electronic equipment is collected and recycled in a responsible manner. We also offer a free take back service. If you have an older item that you wish to dispose of when you order a new replacement item from us (must be the same type of item), please advise us by sending an email to with details of the old item and we‘ll collect it from you free of charge when we deliver the new item.


Invoice Receipt/Warranty

Your invoice receipt is emailed automatically at the time of your order. If you do not receive this within 2 hours, please contact us. Please note that your electronic invoice is your warranty, so it is imperative that you keep this in a safe place. In the unlikely event of your product becoming faulty, please contact at your earliest convenience. For items that are covered by an 'on-site' warranty (mostly digital and acoustic pianos) we will arrange for a service technician to visit you. However, please note that if a technician visits and there is not a fault with the product, you may be billed for the technician’s call out charges.

Delivery Policy

We aim to deliver all in stock items within 1-2 working days.

For your satisfaction all goods are held in stock and are sent out the same day that an order is placed. Orders placed on Saturday or Sunday, will not be sent out until Monday.

Delivery Method

Large items are sent by either TNT or FedEx. Small items are sent by Royal Mail on a next working day service.

TNT and FedEx deliveries will arrive with you between 9am and 5pm. Royal Mail deliveries are usually in the mornings. 

Please make sure someone is at home to sign for your item(s).

Accepted Delivery Addresses

Orders will be delivered to either your home or your workplace, as long as someone is available to sign for the goods. If no-one is available to sign for the goods, and you have not stated that the goods can be signed for safely by a neighbour, then the courier will leave a card confirming that they have tried to deliver. Please follow the instructions on this card to re-arrange delivery or to collect your goods from the local depot (if you do not receive a card on the expected day of delivery then please contact us immediately). If no action is taken, the courier will automatically attempt delivery the following two working days. After the third attempt the goods will be returned to UK Pianos. Offices and Showrooms:

83 Southbury Road
N1 1PJ
Tel: 020 8367 2080
Fax: 020 8367 2079